Shipping policy

Last Updated: June 2026

Welcome to MSA Traders. We are committed to ensuring your orders are delivered safely, efficiently, and on time. Please review our Shipping Policy to understand our shipping procedures and delivery timelines.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Processing times may be extended during sales, promotions, or peak shopping seasons.

Shipping Coverage

MSA Traders ships across Pakistan and may offer international shipping on selected products.

For delivery inquiries regarding specific locations, please contact our customer support team.

Delivery Timeframes

Within Pakistan

  • Major Cities: 2–5 Business Days
  • Remote Areas: 4–8 Business Days

Shipping Charges

Shipping fees are calculated based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Applicable shipping charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive:

  • Order shipment confirmation
  • Tracking number (where available)

Customers can track their shipments through the courier's tracking system.

Delivery Delays

Although we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Customs inspections
  • Courier service disruptions
  • High order volumes

MSA Traders is not liable for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

MSA Traders is not responsible for:

  • Deliveries made to incorrect addresses provided by customers
  • Delays caused by incomplete or inaccurate shipping information

Additional shipping charges may apply for address corrections or re-shipment requests.

Lost or Damaged Shipments

If your order arrives damaged or is lost during transit:

  1. Contact us within 48 hours of receiving the package.
  2. Provide your order number and relevant photos (if applicable).
  3. Our support team will investigate and assist in resolving the issue.

Customs Duties and Taxes

For international orders:

  • Import duties, customs fees, and local taxes are the responsibility of the customer.
  • These charges are not included in the product price or shipping fee unless otherwise stated.

Failed Delivery Attempts

If delivery cannot be completed due to customer unavailability or incorrect information:

  • The courier may attempt re-delivery.
  • Additional charges may apply for subsequent delivery attempts or re-shipment.